Website Chatbot - for external customer inquiries

Would you like to provide your website visitors with precise answers around the clock while simultaneously relieving your service team?

Our Saxony.ai customer service chatbot enables instant, automated self-service using RAG-enabled generative AI – based on your existing content such as website texts, internal documentation, or FAQs. User inquiries are answered in a context-aware and reliable way – exclusively on the basis of the information from your knowledge base. This ensures that your customers receive high-quality answers while your team is significantly relieved.

TEST THE SAXONY.AI CHATBOT HERE!

24/7 Customer Service & Support

The chatbot is available around the clock. Operation takes place via a cloud environment and guarantees availability of over 99.5%. Disruptions are resolved within a few hours.

Trustworthy Answers

Every answer is backed by your provided content; the chatbot cites the sources (e.g., PDF page, link to product description). It automatically recognizes changes to content and updates its knowledge.

Relief for Your Team

The chatbot relieves your team in two ways: standard questions are clarified automatically, and more complex inquiries are processed faster and with higher quality through collaboration between your team and the digital assistant.

Efficiency at a Fixed Price

No hidden costs - one monthly flat rate for everything. Statistics on chatbot usage are clearly displayed in the admin interface.

Adaptation to Your Corporate Identity

Whether colors, icons, logos, prompts, or texts: the complete experience with the chatbot can be tailored to your company. Advanced customization via CSS is also possible.

Simple Integration

Integrate the chatbot on your website with just a few clicks. For configuration, an admin interface with freely selectable model and API endpoints is available.

Versatile Applications

Whether questions about products, services, or general information - ideal for companies as well as organizations without a product portfolio, e.g., associations or public institutions.

Core functions of our chatbot

Competent answers based on your entire knowledge base

Our WCAG 2.1-compliant customer support chatbot accesses content from help centers, FAQs, product documentation, support tickets, or customer feedback – and processes it using state-of-the-art AI-powered document analysis. Our product identifies relevant information precisely, understands the context, and delivers well-founded, comprehensible answers in an accessible way. A powerful Large Language Model enables intelligent, natural interactions and supports your customers around the clock – with high content accuracy and based on your documents.

Website Crawler

The RAG-capable chatbot searches your website content (including blog, product pages, download sections) and extracts important information while ignoring irrelevant elements (navigation, social links, etc.).

FAQ Matching

Import your existing FAQs via CSV or capture them directly in the system. The chatbot recognizes similar questions and immediately delivers the appropriate answer.

File Crawler

In addition to website content, the chatbot can also read files and documents from cloud storage as well as data from existing information sources, such as ticket systems, and integrate them into its knowledge base.

Proactive Follow-up Questions

When a visitor has asked a question, the chatbot suggests additional relevant topics to help quickly and specifically.

Frustration Management

If the AI cannot help or recognizes that a visitor is dissatisfied, it offers contact with a human representative. A feedback function is also available for this purpose.

GDPR-compliant

Our chatbot runs by default in our cloud with servers in Germany. On request, we also offer on-premises solutions that can be implemented depending on the technical requirements and scope of the project.